The Y Membership Terms & Conditions

We want to keep you and your family safe and having a great time in our centres, so we have a few terms and conditions. They’re not hard but they are important – read on to make sure you’re on board with everything.

YMCA North Incorporated is the legal name of The Y.

Child safeguarding is a fundamental part of our culture here at the Y. We have demonstrated this commitment by becoming New Zealand’s first accredited Safeguarding Children organisation through the internationally renowned Australian Childhood Foundation (ACF). We expect all of our visitors to follow our guidelines for appropriate behaviour when in our centres – further information can be found in your local centre or by clicking here.

Some Y programmes, outside of those requiring specific sector ratio requirements, may on limited occasions require staff working to a single staff model an/or a 1-to-1 basis with groups of children/young people and/or a child/young person. All staff are recruited under Safer Recruitment processes, undertake the YMCA North mandatory Safeguarding Training and staff operating to this single model will also have this practice as a recognised element of their Position Description.

More information and our safeguarding and child protection documents are found here..

Please read below for specific terms & conditions relating to your membership.

YMCA North Incorporated is the legal name of The Y.

Gym rules

• Respect your fellow club members and our equipment by keeping up your personal hygiene.
• Use a sweat towel when you work out.
• Wipe down equipment after use with the sanitiser and wipe towels provided.
• Wear workout clothing and remain appropriately clothed.
• Wear fully enclosed training shoes.
• Keep noise to a minimum and respect any classes taking place in the area.
• Leave your bags in the cubbyholes or lockers provided.
• Return your weights to the rack after use, and please try not to drop them.
• Don’t make or take mobile phone calls on the fitness floor.
• Keep to the time limits on cardio machines during busy periods.
• Have fun!

YMCA North Incorporated is the legal name of The Y.

Pool rules

• All children 10 years and younger must be actively supervised by a caregiver 17 years or over at all times. *Actively supervised means watching your children at all times and able to provide immediate help and at a close distance where you can see, hear and be heard by your child. Your child must be able to see you.
• Children 4 years and under must be accompanied in the pool and within arm’s reach of a caregiver aged 17 years or over at all times.
• Maximum adult to child ratios:
  - One adult to two under 5 year olds
  - One adult to four 5-10 year olds
  - One adult to one under 5 year old and three 5-10 year olds
• Appropriate swimwear is to be worn at all times. This includes togs, shorts (above knee) and rash tops – singlets, boxer shorts, bras or camisoles, t-shirts and denim shorts are not permitted.
• Running, jumping, bombing, diving, play fighting and pushing are prohibited in and around pool areas unless explicitly stated otherwise.
• No food or drink shall be consumed in the pools.
• Chewing gum is prohibited anywhere in the facility.
• For hygiene please shower before entering any pool.
• Any person with open sores, wounds or skin infections may be refused entry to, or asked to leave the pools for public hygiene reasons.
• All children who are three years old and under or anyone who has not been toilet trained must wear swimming nappies.
• Soap, hair products and cleansers must only be used in the designated shower areas.
• Any substances that may result in the pool becoming dis-coloured, rendered unpleasant, turbid or unfit for proper use are prohibited.
• Sauna/steam/spa pool entry is for those 17 years and over
• Water or any other liquid is not to be dispersed by customers around the sauna or on sauna stones or elements. Paper plates, cups and plastic cutlery only around the pool areas; glassware is prohibited in or around pool areas.

YMCA North Incorporated is the legal name of The Y.

Sauna and Spa pools

• Do not use if you are pregnant, have a serious illness, heart condition, high or low blood pressure, a respiratory condition or any other medical condition which may affect your reaction to heat.
• Exit immediately if you are uncomfortable, dizzy or sleepy and seek the assistance of staff
• All users must be 17 years and older
• Take a break after 15 minutes
• Remember to drink plenty of water
• Shower and towel dry before and after use
• A towel or mat must be used to sit on
• Please do not pour water on the sauna rocks
• Oils or lotions are not to be used
• No spitting

YMCA North Incorporated is the legal name of The Y.

Fitness & Pool Membership

1. Parties to the purchase

This Agreement is between the member ("customer") and YMCA North Incorporated. ("The Y").

2. Definitions

Freedom Agreements mean agreements paid via weekly or monthly direct debit that have no fixed term period of renewal. Therefore, they will continue indefinitely until terminated by the customer or The Y.

Minimum Term Agreements means agreements that have a minimum term commitment to maintain payments. Post the minimum term the agreement will continue indefinitely until terminated by the customer or The Y.

Fixed Term Agreements means agreements that have a fixed term. If paying by direct debit this means no further payments will be debited after the end of the fixed term unless a new agreement is agreed between the customer and The Y.

Cycle Fees means an agreed fee paid in advance via monthly or weekly direct debit.

Upfront means paid in full or paid when the customer confirms before the customer commences the course or membership term.

3. Age Restrictions

Customers under the age of 16 must have their membership agreement submitted and approved by their legal guardian, who will be legally responsible to ensure they comply with terms and conditions of the membership.

All customers under the age of 18 may have their data shared with Oranga Tamariki and this data is managed in accordance with the Privacy Act 1993.

4. Fees and Charges

The customer must pay all membership fees and charges plus GST as applicable, for the term of their membership with The Y. Interest may be charged on all overdue fees and charges at the rate of 8% per annum. Depending on your membership, these fees may include a Joining Fee, a pro rate fee calculated between the day you join and your next billing date, all regular payments to be made in advance by direct debit from your designated account or by credit card beginning on the date specified in your Membership Agreement.

5. Direct Debits

Direct debits may be administered by The Y or by a third party appointed by The Y. The Y will provide the customer with the appropriate Direct Debit Authority Form to complete when they sign up to be a member. The direct debit facility will be used for payment of all fees and charges owed by the customer as they become due in relation to this Agreement.

The customer is required to submit their direct debit information accurately and complete any associated forms before the commencement date of the customer’s membership. The customer can opt to print and sign the direct forms and present them at the site; the customer must do this if the bank account needs a joint signatory. If the customer selects this option, the bank mandate must be presented to The Y before the commencement date of the customer's membership. Direct debits will be deducted from the customer's nominated account or credit card in line with the payment frequency agreed to. If a direct debit cannot be processed (e.g. because of insufficient funds or changes to the customer’s bank account), The Y or its agent, may charge a dishonour fee of $10 per week until the outstanding amount is cleared. Any other charges incurred due to insufficient funds will be the responsibility of the customer.

After one missed payment, The Y may deny the customer access until the overdue amount is paid or a payment plan is in place. If the outstanding balance is not settled within four (4) weeks The Y may terminate the customer's membership by giving him/her written notice of termination. To re-join as a member or end any suspension due to non-payment of fees, the customer must pay all amounts owing, plus any applicable joining or administration fees.

6. Changes in Membership Fees

Outside of any minimum term obligation agreed to by the customer, The Y may increase membership fees at any time giving thirty (30) days' notice.

Fixed Term Agreements fees are fixed for the term of that agreement only and may increase upon renewal.

Where there have been material variations to services, times and/or facilities at the customer's home facility, The Y may reduce the fees at its discretion in line with the extent and length of disruption.

7. Suspending of membership

Customers are entitled to apply to suspend their membership due to medical, travel or personal reasons for a minimum period of two (2) weeks up to a maximum of eight (8) weeks at any one time for a maximum total of eight (8) weeks in any membership year. For the purposes of this clause a Membership Year commences on the anniversary of the day the customer commenced their membership. Customers are not entitled to accumulate unused suspension entitlements from one Membership Year to another. Written notice or completion of the Y Membership Suspension form, including a reactivation date in each case, must be provided at least one (1) week prior to the suspension being activated in order for The Y to process the membership suspension. Suspensions can take up to one (1) week to process and the customer agrees direct debits will not be stopped within this period. Customers will not have access to any bookings or facilities that form part of this agreement while the suspension is in place.

Please note customers may not suspend their membership during the first four (4) weeks of membership. In addition, customers may not suspend their membership for less than two (2) weeks at a time or for longer than eight (8) weeks in total per membership year. If the customer suspends their membership within the Minimum Term or Fixed Term, the length of the Minimum Term or Fixed Term period will be extended by the length of suspension that is agreed. There is an administration fee of $10 for each membership suspension of 28 days or less and an administration fee of $25 for each membership suspension of more than 28 days. No fee will be charged for medical suspensions when suitable proof of medical suspension reason has been provided. The Y reserves the right to waive this fee at our sole discretion. At the sole discretion of The Y, a request to extend your membership suspension may be approved with terms relating to your specific situation.

8. Termination

If a customer wishes to terminate their agreement, they must give fourteen (14) days' written notice. Any direct debit payments due within the fourteen (14) days' notice period will be debited in full. No further direct debit payments will be taken after the fourteen (14) days' notice period. Depending on the terms of your agreement you may be liable to pay a cancellation fee.

If a customer has agreed to a Freedom Membership, there is no fee required to cancel. If a customer has agreed to a Fixed Term or Minimum Term Agreement and wishes to terminate their membership within the Fixed Term or Minimum Term period, the customer must pay a cancellation fee dependant on the length of time remaining on their agreed term. If there are 30 days or less remaining the cancelation fee is $25, if there are 31-90 days remaining the cancelation fee is $50, if there are 91-180 days remaining the cancelation fee is $100, if there are more than 180 days remaining the cancelation fee is $150. If a customer has an agreed to a Minimum Term Agreement and wishes to terminate their membership outside the minimum term period, they must give fourteen (14) days' written notice and no fee will be charged. If a customer has agreed to an Upfront Membership and wishes to cancel before the end of their term no refund will be given for unused time.

Termination of membership is to be made by the customer in writing to their The Y. Customers will have access to facilities during the termination notice period, up to the final day customer has paid for, and this date will be stipulated on the The Y confirmation of termination. All deposits or Cycle Fee payments processed up to and during the termination notice period are non-refundable. If the customer fails to comply with these terms and conditions and/or any YMCA North policies (which may vary from time to time) and/or on-site facility notification boards and notices and does not remedy such failure after being given one weeks’ notice in writing to do so the Y may, at its discretion terminate the customers agreement with immediate effect.

If the breach is one that cannot be remedied, The Y may terminate immediately. Termination by The Y does not reduce any fess and associated charges owed by the customers in accordance with this agreement.

If The Y terminates a Fixed Term Agreement, the customer will be refunded a pro-rate amount of the remaining value of the agreement less any fees owed to The Y.

9. Overdue payments

If a balance is outstanding for more than four (4) weeks The Y may notify any credit reporting or referencing agency of the default, and may pass the customer’s debt for collection to a third party agency.

10. Customer agrees to:

The customer agrees to comply with all facility rules (which are available online at www.ymcanorth.org.nz/terms or available to view in the facility). The spirit of The Y’s facilities is to provide an all-inclusive community environment to support customers reaching their potential. If the customer breaches any of The Y terms and conditions, rules and/or acts in a manner that is contrary to the spirit of The Y, The Y may, at their discretion, terminate the enrolment of the customer. Should any behaviour displayed present a considerable immediate and/or significant risk any customer, Y employees and/or property, The Y may request immediate collection of the customer’s child and review ongoing placement within the Y service/programme.

The Customer is responsible for The Y member token, which is to be swiped on entry to all facilities. If their member token is lost, the customer will need to apply at reception to get a new token and an administration fee will be charged for the replacement. The Y reserves the right to disallow access if a customer uses any Y facilities without their token.

The Customer agrees to allow The Y to hold a customer profile picture internally on its systems as part of its safeguarding of vulnerable people policies and for ensuring a safe environment for all customers within their facilities.

The Customer agrees to allow The Y to contact them for operational advice on variations to services and times facilities will be available. These do occur from time to time, due to either planned maintenance and improvements or external environmental conditions, which limit customer use of facilities.

11. Safety on site

The customer agrees to answer all health and medical questions fully, accurately and specifically to notify The Y if the customer has any health risks, injury, illness, disability or other condition that means that the customer should not be using the facilities. The customer also agrees not to use the facilities if the customer suffers from any injury, illness, disability or other condition, which might cause additional injury, exacerbate the customer’s condition, or pose a health risk to staff or others at The Y facilities. These requirements also apply to COVID-19 symptoms and vaccination requirements. The Y will use its best endeavours to maintain the facilities and equipment. However, it will not be liable in the event of any injury or accident on site. The Y agrees to maintain the facilities and equipment and will not be negligent or wilfully default on this area. The Y reserves the right to require a customer to leave the premises immediately if he or she carries out any activity, that The Y considers dangerous, offensive, or in breach of any health and safety requirement.

12. Liability and indemnity

The Y shall not be liable for any injury, loss, damage or physical injury arising out of a customer’s use of the Y facilities. The customer shall be responsible for taking care of his or her own property and The Y shall not be liable for any loss or damage to a customer’s property. Nothing in these terms and conditions is intended to have the effect of limiting or reducing the customer’s rights under the Consumer Guarantees Act 1993 or the Fair-Trading Act 1986. To the extent that The Y is liable to the customer for any reason, its liability is limited to a maximum amount equal to the value of fees payable by the customer in any 12-month period. The customer shall be responsible for any malicious damage they cause to the equipment of The Y facilities.

13. Safeguarding

The Y North is proudly New Zealand’s first Safeguarding Accredited organisation. The Australian Childhood Foundation (ACF) has accredited our safeguarding culture including our safeguarding policies and ways of working.

Some Y programmes, outside of those requiring sector ratio requirements, may on limited occasions require staff working to a single staff model with groups of children. All staff are recruited under ACF Safer Recruitment processes, and undertake THE Y mandatory Safeguarding Training and staff operating to this model will also have this practice as a recognised element of their Position Description.

For more information about Safeguarding visit https://www.ymcanorth.org.nz/a...

14. Privacy Policy

The Y collects personal information about our customers to be able to offer the best possible service experience. Your personal information will be used by YMCA in the context of providing our service delivery for your booking or Agreement. The Y will use all reasonable measures to maintain adequate security to protect the personal information that is held from any unauthorised access or use. YMCA may contact customers with information regarding our delivery of services to you. With Customer’s permission, The Y may distribute marketing information about other services that YMCA offers. Customers may change their contact preferences at any time by notifying The Y. The Y will not share personal information with any third party that is not part of the service delivery without permission.

YMCA manages the following facilities on behalf of Auckland Council as the facility owner; Lagoon Leisure and Fitness, Lagoon Stadium, Onehunga War Memorial Pool, Mt Albert Recreation and Community Centre, Massey Leisure Centre, Lynfield Recreation Centre, Jordan Recreation Centre, Cameron Pool, Ellerslie Recreation Centre, Glen Innes Pool.

For customers whose home facility is owned by Auckland Council, your personal information may be shared with Auckland Council and their appointed third party(s) for the purpose of conducting customer feedback surveys. In the event that YMCA ceases to operate an Auckland Council facility, your personal information may be passed on to Auckland Council or their appointed third party(s) for the purpose of continuing the service delivery.

YMCA North Incorporated is the legal name of The Y.

Private Sessions

1. Parties to the purchase

This Agreement is between the member ("customer") and YMCA North Incorporated. ("The Y").

2. Payment of fees

Payment must be received in full prior to each Private Session. All payments are to be made to The Y. There must not be any kind of payment made directly to the instructor. Private Sessions and Private Session Passes are nonrefundable.

3. Cancellation by the Customer

In the event the customer is unable to attend a session, the Customer is required to contact The Y centre as soon as possible prior to the session. If notice is received by the Y more than 24 hours in advance of the session, The Y will endeavour to reschedule the session. Rescheduling a session is not guaranteed and is subject to instructor and facility availability. If notice is received more than 24 hours before the scheduled session time and there is no available time to reschedule that suits both parties, the customer will be credited for the session.

If the Customer cancels a session with less than 24 hours’ notice, or fails to attend a scheduled session, the customer will be required to pay 100% of the session fee.

If the Customer is late to a session, Y staff will do their best to ensure the Customer gets the most out of the remaining time left in the session. Sessions will not run over the scheduled time. There will be no refunds or credits issued when a customer is late for sessions.

4. Cancellation by The Y

Unforeseen circumstances may arise which require sessions to be rescheduled. If The Y is forced to cancel a session within 24 hours, a make-up session will be arranged at no additional charge, or the customer will receive a credit for the missed session. If The Y is forced to cancel a session and gives more than 24 hours’ notice the session will be rescheduled as soon as possible. If The Y staff member is running late in starting the session, it will be extended accordingly or made up at a future date.

5. Terms of this Agreement

The Customer understands that they are paying The Y for services as outlined in this agreement. In the event the Customer doesn’t use the services, the Customer will still be responsible to make payment in accordance with this agreement. There will be no refund for services paid for that are not used by the Customer.

10. Customer agrees to:

The customer agrees to comply with all facility rules (which are available online at www.ymcanorth.org.nz/terms or available to view in the facility). The spirit of The Y’s facilities is to provide an all-inclusive community environment to support customers reaching their potential. If the customer breaches any of The Y terms and conditions, rules and/or acts in a manner that is contrary to the spirit of The Y, The Y may, at their discretion, terminate the enrolment of the customer. Should any behaviour displayed present a considerable immediate and/or significant risk any customer, Y employees and/or property, The Y may request immediate collection of the customer’s child and review ongoing placement within The Y service/programme.

The Customer is responsible for The Y member token, which is to be swiped on entry to all facilities. If their member token is lost, the customer will need to apply at reception to get a new token and an administration fee will be charged for the replacement. The Y reserves the right to disallow access if a customer uses any Y facilities without their token.

The Customer agrees to allow The Y to hold a customer profile picture internally on its systems as part of its safeguarding of vulnerable people policies and for ensuring a safe environment for all customers within their facilities.

The Customer agrees to allow The Y to contact them for operational advice on variations to services and times facilities will be available. These do occur from time to time, due to either planned maintenance and improvements or external environmental conditions, which limit customer use of facilities.

11. Safety on site

The customer agrees to answer all health and medical questions fully, accurately and specifically to notify The Y if the customer has any health risks, injury, illness, disability or other condition that means that the customer should not be using the facilities. The customer also agrees not to use the facilities if the customer suffers from any injury, illness, disability or other condition, which might cause additional injury, exacerbate the customer’s condition, or pose a health risk to staff or others at The Y facilities. These requirements also apply to COVID-19 symptoms and vaccination requirements. The Y will use its best endeavours to maintain the facilities and equipment. However, it will not be liable in the event of any injury or accident on site. The Y agrees to maintain the facilities and equipment and will not be negligent or wilfully default on this area. The Y reserves the right to require a customer to leave the premises immediately if he or she carries out any activity, that The Y considers dangerous, offensive, or in breach of any health and safety requirement.

12. Liability and indemnity

The Y shall not be liable for any injury, loss, damage or physical injury arising out of a customer’s use of the Y facilities. The customer shall be responsible for taking care of his or her own property and The Y shall not be liable for any loss or damage to a customer’s property. Nothing in these terms and conditions is intended to have the effect of limiting or reducing the customer’s rights under the Consumer Guarantees Act 1993 or the Fair-Trading Act 1986. To the extent that The Y is liable to the customer for any reason, its liability is limited to a maximum amount equal to the value of fees payable by the customer in any 12-month period. The customer shall be responsible for any malicious damage they cause to the equipment of The Y facilities.

13. Safeguarding

The Y North is proudly New Zealand’s first Safeguarding Accredited organisation. The Australian Childhood Foundation (ACF) has accredited our safeguarding culture including our safeguarding policies and ways of working.

Some Y programmes, outside of those requiring sector ratio requirements, may on limited occasions require staff working to a single staff model with groups of children. All staff are recruited under ACF Safer Recruitment processes and undertake The Y mandatory Safeguarding Training and staff operating to this model will also have this practice as a recognised element of their Position Description.

For more information about Safeguarding visit https://www.ymcanorth.org.nz/a...

14. Privacy Policy

The Y collects personal information about our customers to be able to offer the best possible service experience. Your personal information will be used by The Y in the context of providing our service delivery for your booking or Agreement. The Y will use all reasonable measures to maintain adequate security to protect the personal information that is held from any unauthorised access or use. The Y may contact customers with information regarding our delivery of services to you. With Customer’s permission, The Y may distribute marketing information about other services that The Y offers. Customers may change their contact preferences at any time by notifying The Y. The Y will not share personal information with any third party that is not part of the service delivery without permission.

The Y manages the following facilities on behalf of Auckland Council as the facility owner; Lagoon Leisure and Fitness, Lagoon Stadium, Onehunga War Memorial Pool, Mt Albert Recreation and Community Centre, Massey Leisure Centre, Lynfield Recreation Centre, Jordan Recreation Centre, Cameron Pool, Ellerslie Recreation Centre, Glen Innes Pool.

For customers whose home facility is owned by Auckland Council, your personal information may be shared with Auckland Council and their appointed third party(s) for the purpose of conducting customer feedback surveys. In the event The Y ceases to operate an Auckland Council facility, your personal information may be passed on to Auckland Council or their appointed third party(s) for the purpose of continuing the service delivery.

YMCA North Incorporated is the legal name of The Y.

Courses

1. Parties to the purchase

This contract is between the name on the enrolment (“customer”) and YMCA North Incorporated (“The Y”).

2. Enrolment

Staff at The Y review all enrolments to ensure each child is placed in a session that enables an active learning environment that is appropriate to the skill level of your child. In some cases, customers may be asked to come to the facility and participate in an assessment before placement on a scheduled course. Once an assessment has been completed The Y staff will recommend the appropriate class for the participant, parents must then enrol that child in the course. An assessment does not automatically mean an enrolment has been completed.

3. Fees and Charges

The customer must pay all fees and charges plus GST as applicable, relating to the term of their enrolment. Payment can be made via Cash, Credit Card & Eftpos, Direct Deposit, or Direct Debit. The participant’s space in the course is not confirmed until payment has been made in full or a direct debit agreement has been completed.

4. Direct Debit

Direct debits may be administered by The Y or by a third party appointed by The Y. The Y will provide the customer with the appropriate Direct Debit Authority Form to complete when they sign up to be a member. The direct debit facility will be used for payment of all fees and amounts owed by the customer as they become due in relation to their enrolment. By enrolling in a course, the customer agrees to pay the full amount due as outlined in their direct debit agreement.

The customer is required to submit their direct debit information accurately and complete any associated forms before the commencement date of the customer’s enrolment. The customer can opt to print and sign the direct debit forms and present them at the site; the customer must do this if the bank account needs a joint signatory. If the customer selects this option, the bank mandate must be presented to The Y before the commencement date of the customer's enrolment. Direct ebits will be deducted from the customer's nominated account or credit card in line with the payment frequency the customer has agreed to. If a direct debit cannot be processed (e.g. because of insufficient funds or changes to the customer’s bank account), The Y or its agent may charge a dishonour fee of $10 per week until the outstanding amount is cleared. Any other charges incurred due to insufficient funds will be the responsibility of the customer.

5. Upfront

All fees must be paid in full before the course start date. The customer’s space in the course is not confirmed until payment is received in full.

6. Outstanding Debt

If a balance is outstanding for more than four (4) weeks, The Y may notify any credit reporting or referencing agency of the default and may pass the customer’s debt for collection to a third-party agency.

7. Changes in Fees

Outside of any minimum term obligation agreed to by the customer, The Y may increase enrolment fees at any time giving thirty (30) days’ notice.

Fixed-term agreement fees are fixed for the term of that agreement only and may increase upon renewal.

Where there has been a material variation to services, times and/or facilities at the customer's home facility, The Y may reduce the fees at its discretion in line with the extent and length of the disruption.

8. Public holidays

Courses do not operate during public holidays. If your scheduled day lands on a public holiday, no additional class will be added during the term. The booking fees and charges will be calculated accordingly.

9. Cancellation by Customer

A customer may cancel their enrolment by providing written notice of cancellation to The Y seven (7) days before the start of the course. If cancellation is received seven (7) days before the start of the course, The Y will provide a full refund less a $25 administration fee.

Cancellations less than seven (7) days before the commencement of the course, will not be eligible for a refund.

10. Cancellation by The Y

If there are 2 continuous weeks of non-attendance for your scheduled lesson without written notification to and confirmation from The Y, The Y has the right to offer your space to another Customer and cancel your space on the course, no refund will be provided, and you will be notified via email if this has occurred.

11. Replacement Lesson

Subject to availability, The Y will provide one (1) replacement lesson per student per term for sickness only. No replacement lesson or refund will be offered for missed or unused lessons. In some cases, a replacement class may not be available to the customer due to scheduling or capacity restrictions. If there is no availability for a replacement lesson, no replacement lesson or refund will be offered.

Notification of sickness must be given in writing in advance of the lesson starting. Notification of sickness received after a lesson will not be accepted. A Medical certificate may be requested by The Y.

If granted by The Y, the replacement lesson must be booked forty-eight (48) hours in advance. Replacement lessons must take place during the current term and cannot be carried over to another term or customer.

Replacement lessons can only be claimed if all fees have been paid. If the customer does not attend a replacement lesson, it is automatically forfeited and cannot be rescheduled.

In the event a lesson is cancelled by The Y, one (1) replacement lesson will be provided to customers enrolled in the lesson. Replacement lesson must be used within four (4) weeks and is non-transferable to other students.

In the event The Y needs to move a lesson to another space, there will not be any replacement lesson offered. The service is provided and if the customer decides to pull out of that day’s lesson, the session is then forfeited.

The Y reserves the right to discontinue, condense or change classes due to insufficient numbers, or children moving up, and have the right to change instructors due to illness or unavailability at any time.

12. Termination Policy

The Y may terminate the customer’s enrolment immediately at its discretion if the customer fails to comply with these terms and conditions and any of The Y’s policies (which may vary from time to time), facility notification boards and notices and does not remedy such failure after being given one (1) weeks’ notice in writing to do so.

If the breach cannot be remedied, The Y may terminate immediately. Termination by The Y does not reduce any fees and associated charges owed by the customer.

13. Attending a Lesson

The customer must check in at reception upon entering the facility. The customer is allowed entry to the facility thirty (30) minutes before the lesson. On attending a lesson, the customer accepts and agrees to The Y’s general terms and conditions.

The Y aims to start each lesson at the scheduled time. In the event a customer arrives late, the duration of their lesson is reduced accordingly. The customer must wear the correct attire and be ready for the lesson at the scheduled time. Children under the age of three (3) years old are required to wear double protection attire at all times. This consists of a nappy and clothes or a swimming nappy and togs, regardless of whether they are toilet trained. Parents participating in the lesson must also wear appropriate attire.

Changing rooms are provided onsite. Please ensure all personal belongings are not left in the changing rooms. The Y takes no responsibility for lost or damaged personal property.

14. Guardian Requirements

The Y does not take on guardianship duties before/after or during the session. For those children who are attending a kid’s recreation programme, whilst also attending an OSCAR programme, this does not apply.

All children attending courses up to and including the age of 13 should be accompanied by an adult acting as the child's guardian, who remains in the facility during the scheduled course time.

For pre-schoolers attending courses the onsite adult will be required to be a part of the session and should be dressed appropriately.

15. Age restrictions

Customers under the age of 16 must have their application submitted and approved by their legal guardian who will be legally responsible to ensure they comply with these terms and conditions.

16. Customer Policy

The customer agrees to comply with all facility rules (which are available online at www.ymcanorth.org.nz/terms or available to view in the facility). The spirit of The Y’s facilities is to provide an all-inclusive community environment to support customers reaching their potential. If the customer breaches any of The Y terms and conditions, rules and/or acts in a manner that is contrary to the spirit of The Y, The Y may, at their discretion, terminate the enrolment of the customer. Should any behaviour displayed present a considerable immediate and/or significant risk to any customer, Y employees and/or property, The Y may request immediate collection of the customer’s child and review ongoing placement within the Y service/programme.

The Customer is responsible for The Y member token, which is to be swiped on entry to all facilities. If their member token is lost, the customer will need to apply at reception to get a new token and an administration fee will be charged for the replacement. The Y reserves the right to disallow access if a customer uses any Y facilities without their token.

The Customer agrees to allow The Y to hold a customer profile picture internally on its systems as part of its safeguarding of vulnerable people policies and for ensuring a safe environment for all customers within their facilities.

The Customer agrees to allow The Y to contact them for operational advice on variations to services and times facilities will be available. These do occur from time to time, due to either planned maintenance and improvements or external environmental conditions, which limit customer use of facilities.

17. Safety On Site

The customer agrees to answer all health and medical questions fully, accurately and specifically to notify The Y if the customer has any health risks, injury, illness, disability or other condition that means that the customer should not be using the facilities. The customer also agrees not to use the facilities if the customer suffers from any injury, illness, disability or other condition, which might cause additional injury, exacerbate the customer’s condition, or pose a health risk to staff or others at The Y facilities. These requirements also apply to COVID-19 symptoms and vaccination requirements. The Y will use its best endeavours to maintain the facilities and equipment. However, it will not be liable in the event of any injury or accident on site. The Y agrees to maintain the facilities and equipment and will not be negligent or wilfully default on this area. The Y reserves the right to require a customer to leave the premises immediately if he or she carries out any activity, that The Y considers dangerous, offensive, or in breach of any health and safety requirement.

18. Liability and Indemnity

The Y shall not be liable for any injury, loss, damage or physical injury arising out of a customer’s use of the Y facilities. The customer shall be responsible for taking care of his or her own property and The Y shall not be liable for any loss or damage to a customer’s property. Nothing in these terms and conditions is intended to have the effect of limiting or reducing the customer’s rights under the Consumer Guarantees Act 1993 or the Fair-Trading Act 1986. To the extent that The Y is liable to the customer for any reason, its liability is limited to a maximum amount equal to the value of fees payable by the customer in any 12-month period. The customer shall be responsible for any malicious damage they cause to the equipment of The Y facilities.

19. Safeguarding

The Y North is proudly New Zealand’s first Safeguarding Accredited organisation. The Australian Childhood Foundation (ACF) has accredited our safeguarding culture including our safeguarding policies and ways of working.

Some Y programmes, outside of those requiring sector ratio requirements, may on limited occasions require staff working to a single staff model with groups of children. All staff are recruited under ACF Safer Recruitment processes and undertake The Y mandatory Safeguarding Training and staff operating to this model will also have this practice as a recognised element of their Position Description.

For more information about Safeguarding visit https://www.ymcanorth.org.nz/a...

20. Privacy Policy

The Y collects personal information about our customers to be able to offer the best possible service experience. Your personal information will be used by The Y in the context of providing our service delivery for your booking or Agreement. The Y will use all reasonable measures to maintain adequate security to protect the personal information that is held from any unauthorised access or use. The Y may contact customers with information regarding our delivery of services to you. With Customer’s permission, The Y may distribute marketing information about other services that The Y offers. Customers may change their contact preferences at any time by notifying The Y. The Y will not share personal information with any third party that is not part of the service delivery without permission.

The Y manages the following facilities on behalf of Auckland Council as the facility owner; Lagoon Leisure and Fitness, Lagoon Stadium, Onehunga War Memorial Pool, Mt Albert Recreation and Community Centre, Massey Leisure Centre, Lynfield Recreation Centre, Jordan Recreation Centre, Cameron Pool, Ellerslie Recreation Centre, Glen Innes Pool.

For customers whose home facility is owned by Auckland Council, your personal information may be shared with Auckland Council and their appointed third party(s) for the purpose of conducting customer feedback surveys. In the event The Y ceases to operate an Auckland Council facility, your personal information may be passed on to Auckland Council or their appointed third party(s) for the purpose of continuing the service delivery.

21. Swim School for Groups

All Courses terms and conditions apply. See below for additional terms and conditions.

Swimming lessons for school groups need to be confirmed a minimum of twenty-eight days (28) days prior to the start of the lessons. The days and times of the booking will be dictated by the swim school based on the size of the school group, the instructors’ availability and pool space. Please enquire with each swim school for the minimum number of lessons to be booked.

The rate for school groups is based on the number of students attending the lessons. Other fees and charges may still apply.

The booking letter will indicate the fees and charges owed to The Y. The invoice must be paid in full at least twenty-eight (28) days prior to the start of the lessons.

School groups will abide by the cancellation policy laid out in these terms and conditions. The Y reserves the right to offer a rebooking date in lieu of a refund, where applicable.

YMCA North Incorporated is the legal name of The Y.

Venue Hire

1. Parties to the purchase

This contract is between the name on the application (“customer”) and YMCA North Incorporated. ("The Y").

2. Definitions

Application form: the completed and signed Application for Hire form overleaf;

Deposit: the sum payable in accordance with clause 3 (3), or if no deposit is payable, the hiring charge;

Facilities: the part of The Y Centre fixtures, fittings, equipment and services specified above;

Hirer: the person or association referred to on the application for hire form and includes any members or any invitees thereof;

Hiring charge: the sum payable in accordance with clause 3(2);

Hiring period: the period or periods specified on the application form;

Hiring purpose: the purpose specified on the application form;

Casual Hire: one-off or irregular hirers

Regular Hire by Monthly Invoice: recurring hirers that are invoiced monthly for payment.

Regular Hire by Weekly Payment: recurring hirers that pay weekly prior to their booking

Schools: group swimming lessons for schools and school events

Event Hire: hire for the purpose of an event including, but not limited to fight nights, birthday parties, ceremonies and functions.

Centre Manager: and includes an assistant or acting Centre Manager and any duly authorised or designated officers of The Y;

Dangerous goods as defined by the New Zealand Code for the Transport of Dangerous Goods by Road or Rail and/or as defined by the Hazardous Substances and New Organisms Act 1996.

3. Agreement for Hire

The agreement for hire is subject to the payment of the monies by the hirer to The Y as specified in the confirmation letter and/or invoice.

These conditions and the Venue hire Application Form are the entire agreement between the parties.

This agreement is not binding on The Y until the Application Form has been signed by The Y and all due fees have been paid.

All bookings are subject to availability.

4. Hiring Charges

If the hiring charge is described in the confirmation letter as “fixed”, the amount is the hiring charge payable.

If the hiring charge is described in the confirmation letter as “indicative”, the amount shown is the minimum hiring charge and can change. The hiring charge payable will be the total of the indicative hiring charge and any additional charges as agreed. The hirer will pay further charges as determined by The Y on demand if the facilities are used by the hirer outside of the hiring period or any part of the facilities other than that specified is used by the hirer.

5. Payment of Hiring Charge

Casual Hire:

• Full payment of the hiring charge is due at the time of booking.

• Booking is not confirmed until full payment is received.

Regular Hire by Monthly Invoice:

• The Y will invoice for bookings in the month prior to the booking dates

• Payment is due seven (7) days after the invoice is issued

Regular Hire by Weekly Payment:

• The first two (2) weeks are due in advance of the first booking date

• Thereafter payment must be made prior to the weekly booking date

• The Y may cancel the booking for the upcoming week if payment is not received one (1) week in advance of the booking event.

School Groups: Full payment due 28 days before the event date

Events: Full payment due 28 days before the event date

6. Deposit

For events and school group bookings, a deposit of 10% is to be paid at the time of the booking in order to secure the booking. The deposit is non-refundable.

7. Cancellation by the Hirer

The Hirer may cancel the Hiring by giving The Y at least 28 days' notice in writing of their intention to cancel the Hiring. An administrative fee of $25.00 will be charged for processing a cancellation request.

In the event the Hirer terminates the Agreement (including by notifying The Y that it wishes to cancel any booking), The Y will refund the Hire Charge as follows:

• Cancellation notice received 28 days or more before the Event date: Full refund of the Venue Hire Charge, less the deposit and $25 administration fee.

• Within 28 days before the Event – The Y will refund 80% of the Hire Charge, less the deposit and $25 administration fee.

• Within 14 days before the Event – refund 50% of the hire fee, less the deposit and $25 administration fee.

• Within seven days before the Event – no refund.

If the customer cancels within seven (7) days of the Event, The Y will retain the entire cost of the booking and the Hirer will be liable for any losses sustained by The Y arising from the cancellation, whether direct or indirect, and including loss of revenue arising from short cancellation notice.

If the Hirer does not pay the Hiring Charge, deposit and/or bond on or before the due date, the Hirer may be deemed to have cancelled the hiring and shall be liable for any costs or losses incurred or revenue forgone as a result of the failure to comply with the conditions of hire. The Y will not be liable for any loss arising from such cancellations.

8. Cancellation by The Y

The Y may cancel the Hire if in their reasonable opinion: the facilities will be unfit for use during the hiring period, the facilities may be unduly damaged by use for the hiring purpose, the hirer has failed to comply with these conditions of hire, or for any other reason that deters from safe and suitable hire practices deemed by The Y. Where The Y cancels the Hiring, the deposit will be repaid to the Hirer, except where cancellation is due to the Hirer’s non-compliance with these terms and conditions.

The Y will not be liable for any loss or damage arising out of cancellation of the hiring by The Y. To the extent that The Y is liable to the customer for any reason, its liability is limited to a maximum amount equal to $100.

9. Damage to the Facility

The Hirer agrees to pay The Y on demand the cost of repairing or making good any damage to the facility or the loss of any equipment arising out of or incidental to the hiring other than the damage caused by events which The Y agrees are outside the control of the Hirer.

The Hirer agrees and acknowledges that smoking, incense or ceremonial fires and smoke machines are strictly prohibited on site. The Hirer agrees that any unwanted alarm activations due to the above or burnt food from cooking will be paid in full by the Hirer.

10. Exclusion of Liability

To the fullest extent permitted by law, The Y will not be liable for; any loss or damage caused directly or indirectly by any fault or failure of electricity supply, lighting, heating, electronic equipment or public address systems; or any loss or injury to any person or their property as a result of accepting the Hirer’s bookings no matter how it arises.

The parties agree that in the event the hire of the Facilities constitutes a supply of services of a kind ordinarily acquired for personal use, the Hirer warrants that the hire of the facilities is for Business Purposes (as defined by the Consumer Guarantees Act 1993) and that the Consumer Guarantees Act 1993 does not apply to this agreement.

11. Indemnity

The Hirer will indemnify and keep indemnified The Y and its employees, officers and agents against all actions, proceedings, claims and demands which may be brought or made against them, by any person in respect of loss, damage or injury arising out of or in connection with, whether directly or indirectly, the hiring of the Facilities by the Hirer and against all costs, damages and expenses which may be incurred by The Y or its officers, employees or agents in defending or settling those actions, proceedings, claims or demands provided however that this indemnity shall not extend to a deliberate or wilful omission of The Y or its employees, officers and agents.

12. Admission and Removal of Person

The Y may at any time, at its discretion, refuse admission of any person to the facility, direct any person to leave the facility, and shall not be liable for any loss or damage resulting from such action. The Y may at any time, at its absolute discretion, close the facility for the purpose of ensuring the safety of those present.

13. Hirer’s Obligations

The hirer shall not; hawk, sell, dispose of or supply anything whatsoever in the facility or do so contrary to any condition imposed by The Y; bring, or permit to be brought into the facility any animal; rehire the facility to any person, group or organisation; use any other part of the facility other than that specifically hired; alter, move or remove any fixture, fitting or furnishing of the facilities; erect or display within the facility any advertisement or do so contrary to any conditions imposed by The Y; conduct any game of chance, or mixed chance and skill, sweepstake or lottery in or adjacent to the facility; erect any marquee, hut, stall or similar structure in or adjacent to the facility or do so in contrary to any condition imposed by The Y; sell, offer or expose for sale any refreshments or other goods or any service; develop or distribute promotional material referring to The Y or utilising The Y branding.

14. Safety Management

The Hirer must check in at reception on arrival to notify the staff of how many people are attending the meeting/gathering. The hirer will select a representative to attend a safety induction before the booking takes place.

The Hirer must obey any and all instructions given by The Y or any authorised person as to use of, and access to and from, the facility. The hirer will supervise and control all participants and restrict spectators to areas designated by The Y for their use. The Y must be notified of participants who have medical conditions that may be made worse by participating in activities organised by the Hirer.

15. Pool Alone Policy

The hirer is responsible for all attendees following the Pool Alone Policy, which is available at the facility and online. The correct child to adult ratio for children under four (4) years old and children five (5) to ten (10) years old must be respected for the duration of the hiring period. The hirer will ensure that adequate adult supervision remains available at all times. All children aged four (4) years and under must be accompanied in the water by an adult seventeen (17) years and older able to provide immediate assistance. All children between five (5) to ten (10) years old must be accompanied by an adult seventeen (17) years and older in the facility and they must stay with the children for the duration of the stay. They must be within arm’s reach distance and be able to see and hear the children to provide immediate assistance. An ID will be required on arrival for verification purposes.

16. Swim Attire (Pool and Lane Hire)

The correct swimming attire is required at all times and includes togs, trunks, rash tops and bodysuits, specifically designed for swimming. No jeans, long pants, singlets or wraps to be worn in the pool. Long hair should be kept tied back. Swim caps and goggles may also be worn at the discretion of the customer.

Children under the age of three (3) years old are required to always wear a double protection, while in the pool. This consists of a swimming nappy and togs over it, regardless of being toilet trained. It helps ensure a safe and clean environment for all. Parents must also wear appropriate swimwear.

Children over the age of three (3) years old can wear togs if toilet trained; others must wear a double protection.

17. Setting up

The hirer is responsible for their own setup. Set up and pack down must be done during hire time. If hirer collects tables and chairs from the storage, these must be returned as found, after the meeting or gathering. All tables and chairs stacked away neatly no higher than 3 chairs per stack – any extra time incurred for The Y staff to do this will be charged to the hirer.

18. Decorations

No decorations and scenery etc. may be attached to or hung from the walls, ceilings, floors, curtains or any part of the facility without prior approval from the manager. Appropriate attachment methods and areas of attachment will be discussed at time of approval. The use of confetti and staples are strictly prohibited.

19. Food and drinks

Rooms are to be left clean and tidy; all food must be disposed of. Outside catering and equipment must be cleared before the end of the hire. Any spillage of food or drink must be immediately cleaned. Hirers will not use any form of cooking device other than supplied by The Y. This includes but is not limited to gas barbeques, hotplates, spits and gas burners. Hirers are responsible for leaving kitchen areas clean. This includes washing and packing away of any crockery used. Food and non-water drinks are prohibited inside the sport stadium or on pool deck.

20. Alcohol & Smoking

Hirers will not bring any form of alcohol on to The Y’s facilities or grounds. Smoking and vaping are strictly prohibited in The Y facilities. Smokers must retire to an outdoor area, outside of the facility, as specified. The hirer agrees and acknowledges that incense or ceremonial fires and smoke machines are strictly prohibited in the facility. The hirer agrees that any unwanted alarm activations due to the above or burnt food from cooking will be paid in full by the hirer.

21. Dangerous goods

The hirer is not permitted to bring, or permit to be brought into the facility, any dangerous goods. Refer to the New Zealand Code for the Transport of Dangerous Goods by Road or Rail and/or to the Hazardous Substances and New Organisms Act 1996.

22. End of Hire

All windows and doors must be secure when leaving and heaters turned off. Hirers will NOT dispose of any waste food or toxic materials in drains, sinks or toilets. The Hirer is responsible for ensuring that the hired space is left clean and ready for the next user. This includes wiping down benches, tables, stoves and sinks; removing all decoration; vacuuming, and mopping up spills. The hirer must bring their own tea towels. Tables and chairs must be left tidy at the end of the room, ensuring they are clear of any heaters. Chair stacks must be no higher than 3 chairs per stack. Any other equipment used must be returned to reception. The Hirer must bring rubbish bags and must remove all rubbish off site at the end of the Event. They must leave the facility and all equipment and furnishings in the facility, including car parks and adjacent premises, in good, clean and tidy order. The Hirer must secure the facility after the event by switching off all electrical appliances, lights, air conditioning, heaters and stoves and ensuring that all windows and doors are secure. Additional charges will be incurred if rubbish is not removed off-site. A strict three-strike policy applies for cleaning and rubbish removal each financial year. A Hirer will receive a warning if it does not leave the hired space clean and ready for the next user. On the third warning, the Hirer will be removed from the facility, any future bookings will be cancelled with no refund, and the Hirer will not be allowed to book any Y venue in the future unless approved by The Y.

23. Sound and Noise

Noise levels must be always kept at an acceptable level. Failure to reduce noise levels at the request of a Y Employee, Council Officer, The Y’s Security Contractor, Noise Control or the Police may result in the Event being stopped and the Hirer will be asked to leave the facility. For multi-room facilities, hirers must maintain noise levels below 60 decibels. A strict three-strike policy applies in respect of noise levels. A Hirer will receive a warning if its noise levels are higher than the above limits. On the third breach of noise levels, the Hirer will be removed from the facility, the Event and future bookings will be cancelled, and the Hirer will not be allowed to book any Y facility/venue in the future unless approved by The Y. If commercially recorded music is used in a facility, it is the responsibility of the Hirer to comply with all copyright requirements.

24. Storage Hire

The Y reviews storage allocation and requirements on an annual basis and Hirers must apply to The Y for continued use each Year of Hire. Access to storage for Hirers is not guaranteed. The Y is not responsible for any loss or damage to any item(s) left in or stored in a Y facility by the Hirer. The Y does not provide any insurance cover for loss or damage to property of the Hirer or that of any visitor to the Venue. The storage areas inside a Y Venue must be used to store equipment that is only for indoor use. Storing outdoor equipment inside is not permitted in a Y Venue. The Y reserves the right to cancel storage allocation at its own discretion. A minimum of four weeks’ notice will be provided to the Hirer.

25. Lost property

Any items of property left at The Y are done so at the hirers own risk. The Y will not be responsible for any items lost or broken and reserves the right to dispose of left items at their own discretion after seven (7) days of being left without requirement to compensate cost.

26. Health and Safety

The Hirer must ensure that access and egress for residents, businesses or emergency vehicles is always available and that the public is not duly inconvenienced by the Event. This includes public and private access ways that must be always kept clear.

It is the Hirers responsibility to make themselves familiar with the evacuation procedure in case of fire at The Y facility, and to ensure that all emergency exits are clear and free of any obstacles – including tables and chairs when leaving the venue.

In case of fire at a Y Venue, the Hirer must ensure the evacuation procedure is followed immediately and follow further direction from Y Fire Wardens.

The Hirer is responsible to appoint and instruct a fire warden for the Hire Period. The assigned fire warden must ensure that all emergency exits are checked twice at the start of the Hire Period and at least once during the Hire Period. This includes ensuring there is no interference with smoke detectors, fire extinguishers and emergency exits.

Any risk or hazard a Hirer may encounter from either an activity or physical condition must be reported immediately to The Y reception or management.

27. Breach of hire conditions

Any breach of the hire conditions will incur penalties at The Y’s discretion. All costs incurred by The Y resulting from the non-compliance of the hirer to the hire conditions set in these terms will be charged to the hirer or may be deducted from any bond held by The Y. If the hirer should break any rules, the staff on duty are able to cancel the booking. The Y reserves the right to terminate future bookings (or decline applications for future bookings) for breaches of these conditions of hire.

28. Safety on site

The customer agrees to answer all health and medical questions fully, accurately and specifically to notify The Y if the customer has any health risks, injury, illness, disability or other condition that means that the customer should not be using the facilities. The customer also agrees not to use the facilities if the customer suffers from any injury, illness, disability or other condition, which might cause additional injury, exacerbate the customer’s condition, or pose a health risk to staff or others at The Y facilities. These requirements also apply to COVID-19 symptoms and vaccination requirements. The Y will use its best endeavours to maintain the facilities and equipment. However, it will not be liable in the event of any injury or accident on site. The Y agrees to maintain the facilities and equipment and will not be negligent or wilfully default on this area. The Y reserves the right to require a customer to leave the premises immediately if he or she carries out any activity, that The Y considers dangerous, offensive, or in breach of any health and safety requirement.

29. Liability and indemnity

The Y shall not be liable for any injury, loss, damage or physical injury arising out of a customer’s use of the The Y facilities. The customer shall be responsible for taking care of his or her own property and The Y shall not be liable for any loss or damage to a customer’s property. Nothing in these terms and conditions is intended to have the effect of limiting or reducing the customer’s rights under the Consumer Guarantees Act 1993 or the Fair-Trading Act 1986. To the extent that The Y is liable to the customer for any reason, its liability is limited to a maximum amount equal to the value of fees payable by the customer in any 12-month period. The customer shall be responsible for any malicious damage they cause to the equipment of The Y facilities.

30. Privacy Policy

The Y collects personal information about our customers to be able to offer the best possible service experience. Your personal information will be used by The Y in the context of providing our service delivery for your booking or Agreement. The Y will use all reasonable measures to maintain adequate security to protect the personal information that is held from any unauthorised access or use. The Y may contact customers with information regarding our delivery of services to you. With Customer’s permission, The Y may distribute marketing information about other services that The Y offers. Customers may change their contact preferences at any time by notifying The Y. The Y will not share personal information with any third party that is not part of the service delivery without permission.

The Y manages the following facilities on behalf of Auckland Council as the facility owner; Lagoon Leisure and Fitness, Lagoon Stadium, Onehunga War Memorial Pool, Mt Albert Recreation and Community Centre, Massey Leisure Centre, Lynfield Recreation Centre, Jordan Recreation Centre, Cameron Pool, Ellerslie Recreation Centre, Glen Innes Pool

For customers whose home facility is owned by Auckland Council, your personal information may be shared with Auckland Council and their appointed third party(s) for the purpose of conducting customer feedback surveys. In the event The Y ceases to operate an Auckland Council facility, your personal information may be passed on to Auckland Council or their appointed third party(s) for the purpose of continuing the service delivery.

31. The Y Facility Hire Safeguarding Policy

As a Lessee or Hirer wishing to secure the use of The Y facility, property and/or asset the customer agrees to abide by and implement The Y Facility Hire Safeguarding Policy. The customer agrees to make all our staff and volunteers aware of these requirements.

LEGISLATION AND GUIDANCE

Oranga Tamariki 1989

Section 6, Welfare and Interests of the Child: Recognise the safety, rights and welfare of the child/young person must be the first and paramount consideration.

• Section 15, Reporting of Ill-Treatment or Neglect of Child or Young Person: Any person who believes that any child or young person has been, or is likely to be harmed, ill-treated, abused, neglected or deprived may report the matter to a social worker or constable.

• Section 6, Privacy Act 1993 – Principle 11, Limits on disclosure of personal information:

• In accordance with this legislative principle, it is noted that the disclosure of personal information may occur should there be a serious threat to welfare of the person concerned and/or another individual.

IDENTIFYING CONCERNS

We will work in partnership with The Y in our staff being vigilant to concerns and possible indicators (physical or behavioural) relating to:

• Physical Abuse

• Sexual Abuse

• Emotional Abuse (including bullying); and

• Neglect

REPORTING CONCERNS

• Should we have any concerns relating to a child/young person or their family we will ensure these are reported to:

• The Y Manager (ideally the Centre Manager); or

• The Y Safeguarding Manager – 027 268 1096 or via email

• Should a concern pose an immediate risk we will work under the guidance of The Y Staff in taking immediate emergency action.

SAFE WORKING PRACTICES – SAFEGUARDING CODE OF CONDUCT

• We agree to abide by best practice and support The Y safeguarding code of conduct by adopting and implementing the below:

• Making certain those working with children/young people are within hearing distance and the line of sight of other staff or other adults.

• If required, we can reflect that any positions or activities needing 1-to-1 working and/or physical contact with a child/young person have parental awareness.

• All staff, other adults or others in positions of leadership/responsibility, will model appropriate language, boundaries and relationships when working with children/young people and their families.

• We will ensure any imagery being taken (photos/videos) within does not capture any Y customers without their written consent being obtained.

• Practice will demonstrate positive staff to child ratios.

• We will be vigilant to the arrival/collection of children/young people including maintaining any signing in/out records if applicable.

• We will make certain all children/young people using or within the areas of IT are protected from exposure to inappropriate material.

• We will remain alert to identifying and reporting indicators of vulnerability, abuse and/or neglect.

• We agree to obey and operate within The Y’s safeguarding reporting processes.

• We agree to respect diversity, making certain The Y continues to promote inclusivity.

32. EMERGENCY PROCEDURES FOR ALL HIRERS

EVACUATION PROCEDURE IN CASE OF A FIRE

Operate the nearest fire alarm box.

Once you have exited the building, telephone the FIRE SERVICE – Dial 111.

WHEN YOU HEAR THE FIRE ALARM

Leave the building promptly via the nearest exit.

DO NOT run.

DO NOT linger in the passageways or rooms.

DO NOT return until the “all clear” is given.

EXIT

Your fire exit is clearly marked.

Your alternative fire exit is clearly marked.

ASSEMBLE AT

The assembly point as indicated on the evacuation plan displayed in centre.

WARDENS

You are required to nominate a floor warden for your group. This should be the person who undergoes the facility tour and is to be aware of his/her responsibilities.

WARDEN RESPONSIBILITIES

To make sure the area is cleared of all people.

To be able to account for all people attending your function.

To advise the Fire Service on their arrival of the evacuation status.

HAZARD IDENTIFICATION

Any hazards encountered during the hiring period relating to the facility and its structures are to be reported to the Centre Manager or The Y staff on duty as soon as possible.

ACCIDENTS

Any accidents occurring during your group’s hiring period are to be reported to the Centre Manager or The Y staff on duty as soon as practicable.