Reception is open 24 hours 7 days. You could contact us via phones or emails.
Phone: 09 379 6183
Phone: 09 303 2068
The front door will be locked for your and our safety at all times. At City Lodge, please press the green button by the front door to exit the building. At YMCA Hostel, the front door is controlled by a sensor and will be opened automatically when its sensors any movement. To enter the buildings, please tape the security tag (attached to your key) in front of the card reader that is located at the entrances near the doorbell.
Press the doorbell above the front door intercom to contact our team if you cannot enter the building.
Please note that a lost key is subject to a $250.00 replacement cost.
As part of our policy, unregistered guests are not allowed on sites at all times. You must see staff at reception for arrangement before guests' arrival.
Lounge and Kitchens - Large gatherings are not permitted, and the accommodation management reserves the right to decline entry or ask patrons to leave without warning. We strive to provide a clean, comfortable and safe living environment to our guests. At YMCA Hostel, we have a large communal lounge on the ground floor as reception and two small kitchens upstairs. At City Lodge, we have a large communal lounge and a commercial kitchen located at the basement. If you need to hire dishes, please see staff at receptions.
If you wish to smoke, please use the designated smoking shelter at the rear of the building. Please dispose of cigarette butts within the ashtray provided. By law, NO smoking is enforced anywhere inside the building, including accommodation rooms, common areas and stairways. Smoking is also prohibited at the front entrance to this building. There is an automatic service charge for any person found to have smoked inside the building or within a non-smoking area.
Please check out before 10am. A later check-out time may be agreed by prior arrangement.
We accept cash, Eftpos, Visa and Master Card payments.
Casual Guests: We require full payment upon check-ins.
Bond: We require $70 bond as a deposit for the key and security for the room. It is refundable after room inspection.
We have lovely cafes around City Lodge and their details are below:
- The Gustop Cafe - 21 Pitt Street, Auckland CBD, Auckland 1010
- J Love Cafe - 124 Vincent Street, Auckland CBD, Auckland 1010
- The Kosher Deli NZ - 110 Greys Avenue, Auckland CBD, Auckland 1010
Cooking facilities are available on the Basement level. Please use the extractor fans when cooking and ensure you turn off the gas hobs afterwards.
Please leave the cooking facilities clean and tidy. Wash, dry, and put all the items away.
Round handle: To lock the door, press the button on the doorknob inside the room and pull the door closed. If no button is present, the door will lock automatically.
Door handle: To lock the door, turn the small switch on the door handle and pull the door closed.
Make sure you carry your room key with you at all times.
Please lock your door at all times.
If there is a fire, an alarm will sound.
Please leave your room and go down the stairwell to the front of the building. Do not use the lift.
Gather outside the building on Vincent Street and keep the driveway clear.
A wireless internet connection is accessible for free in all rooms and public areas. Please collect a username and password from reception.
The printing facility is available at reception for $0.20 a page for black/white copies. (prices are subject to change)
Mail addressed to you can be collected from the reception.
If you have any mail to post, please drop it at reception, and we will post it. Postage must already be supplied.
To send large packages, you must go to the Post Office. See “Outside Services” in this compendium to learn more.
If you are leaving and expect mail to be delivered within a week after your departure, please tell reception so we can arrange for it to be forwarded to you or held until you return.
Short-term car parking is available at $25 per night (price is subject to change). Please register your vehicle at reception.
Unregistered vehicles will be towed at the owner’s expense.
Vincent Street is a Tow Away zone from Monday to Saturday, 8:00 am-6:00 pm, and this is strictly enforced. However, car park buildings are within easy walking distance of City Lodge. Please ask reception for directions.
The Y Auckland City gym is located 50m from City Lodge.
Please see the gym reception team for the casual visit charges and the weekly membership rates.
Gym hours are:
Short-Term Guests: Guests on our daily rate have their rooms serviced daily.
If you do not want your towels changed, please hang them on the towel rail located in your bathroom. Please ask reception if you need extra towels (or other supplied items) during your stay. Extra charges may apply.
Weekly & Long-Term Guests: Guests on our weekly rates will have their rooms serviced once a week. Clean towels and sheets will be provided at this time. Please see reception for the cleaning schedule.
Please empty your rubbish and recycling in the bins provided, located in the car park, at any given time.
Extra room cleaning: If you want to have your room cleaned more than once a week, please inform us at reception.
An extra charge of $25 will be applicable for extra cleaning. The extra cleaning includes vacuuming and general surface areas.
Please display the DND sign on your door if you wish for privacy. This DND can be displayed for a maximum of 3 days; on the 4th day, housekeeping will enter your room for inspection.
If you require an additional pillow, one can be obtained at reception. Extra pillows are available for daily rate guests only. Not available for weekly or long term stays.
These items can be loaned from the reception. Please ask at reception. Subject to availability.
We have self-service, coin-operated washing and drying machines in the laundry room located on Level B.
Washing costs are $4 per cycle. Laundry tokens can be purchased from reception.
Drying costs are $4 per cycle. Both $2 and $1 coins can be used.
Please see reception if you would need to convert your NZD into the correct denominations.
Complimentary laundry powder is available in the laundry room.
Drying racks are available at reception if you wish to air-dry your clothes.
An iron and ironing board is also available in the laundry room. (Please do not remove these items from the laundry room)
The following medical centres are close to the hotel and provide professional service.
If you need to visit a dentist, the two closest to City Lodge are:
New Zealand has four networks: One New Zealand, Spark, Skinny, and 2 Degrees. Free sim cards are available at the reception (subject to availability).
There is a convenience store across the road and many more on Queen Street and Victoria Street.
The CBD has two supermarkets: Countdown at 17-25 Victoria Street West and New World at 125 Queen Street.
Lim Chour, an Asian supermarket, is located behind the Asian Food Hall at 184 Karangahape Road.
If you need to send large packages, you must visit a New Zealand Post Office branch. They will advise you of the cost and send the item within New Zealand or overseas. The two closest to City Lodge are:
If you need to have items dry-cleaned during your stay, these are the two closest to City Lodge:
If you need any clothing alterations or repairs, there are several tailors close to City Lodge:
Location: 44-46 Lorne Street (off Wellesley St)
Hours: Monday-Friday 09:00-20:00; Saturday-Sunday 10:00-16:00
This office provides the following services: payments and receipts (parking tickets, etc), publications, reports, general enquiries, parking, and rates.
Location: Bledisloe House, Ground floor/24 Wellesley Street West, 1010
Hours: Monday-Friday 08:30-16:30
New Zealand has several different banks. They are easy to join and are located close to the hotel.
Most banks are open Monday to Friday, 09:00-16:00 and a few in the city are open on Saturday morning too.
All the ATMs can be used 24 hours a day.
You can change money at all the banks, but sometimes they have a higher commission rate than the currency exchange stores.
The closest currency exchange stores to the hotel are:
Western Union offers an easy way to arrange the transfer if you need to send or receive money from overseas.
When it comes to dining options for any occasion and craving, the city centre has you spoilt for choice. From quick bites to fine dining and everything in between, it's all happening. Book a table and experience the best dining offering in Auckland. Click on the below link to explore what Auckland CBD has to offer!
Whether you're looking to catch up or wind down with friends, family or workmates, the city centre has you sorted with lively bars and a thriving nightlife scene. From intimate underground cocktail bars to open air rooftops boasting waterfront views, there's something happening for every mood and occasion.
If you are on a budget, here are some things you can do in Auckland for free. You may need to catch a bus to reach some of these places but when you are arrive, there is no charge.
These famous beaches in the Auckland area are easy to reach. They are all accessible by bus (prices are subject to change).
You can plan your journey by visiting Auckland Transport (at.govt.nz). Alternatively, you can download AT Mobile app on your phone (available on Play Store and App Store)
One of the best ways to tap into the culture of any city is by visiting their local markets. The markets Auckland city centre offer don’t stop at fresh produce and general essentials, but also cover local arts and crafts, delicious food and beverages - here are the ones to add to your must-visit list.
Please note: Transport Fares are subject to change
Please see us at reception if you want to arrange a taxi.
If you are going to be travelling by bus in Auckland, it is recommended to purchase an AT Hop card as buses do not accept cash anymore. This is a reusable prepay smart card which will allow you to travel on trains, ferries and buses at discounted fares. At Hop Cards can be purchased from the Britomart Transportation Centre or at One Stop Convenience Store at 135 Karangahape Road.
Link bus services are the easiest way to get around Auckland. Just look for the red, green, amber or blue buses. There is no need for a timetable as each service operates on such a frequent basis. Simply head to the appropriate bus stop and wait for the right coloured bus.
A wide range of tours and activities are available in the Auckland region and throughout New Zealand.
Please browse through the brochures at reception and G5.
If you would like to book any tours or activities or have any questions, please come and see us at reception.
There is a wide range of rental car companies throughout Auckland and New Zealand. However, your rental car company will depend on your budget and pick-up and drop-off locations.
A few companies will let you hire a car for one day only, but most have a three-day minimum hire and generally, the longer that you hire the car, the cheaper the daily rate.
If you are interested in hiring a car, please come and see us at reception, and we will help you find the best rental car company to suit your needs.
Please come and see us at reception for assistance.
We understand our influence on the environment and are taking steps to achieve sound environmental practices.
We are committed to reviewing and improving our daily operations in order to maintain the environment for future generations.
If you have any comments or suggestions on how we can make a difference, please email firstname.lastname@example.org
Here are some of the things we are doing to help: