Explore Auckland: YMCA Hostel and City Lodge Guest Compendium



Settling In

Reception opening hours

Reception is open 24 hours 7 days. You could contact us via phones or emails.

  • City Lodge

Phone: 09 379 6183

Email: info@citylodge.co.nz

  • YMCA Hostel

Phone: 09 303 2068

Email: hostel@ymcaauckland.org.nz

Front door locked hours

The front door will be locked for your and our safety at all times. At City Lodge, please press the green button by the front door to exit the building. At YMCA Hostel, the front door is controlled by a sensor and will be opened automatically when its sensors any movement. To enter the buildings, please tape the security tag (attached to your key) in front of the card reader that is located at the entrances near the doorbell.

Press the doorbell above the front door intercom to contact our team if you cannot enter the building.

Please note that a lost key is subject to a $250.00 replacement cost.


As part of our policy, unregistered guests are not allowed on sites at all times. You must see staff at reception for arrangement before guests' arrival.

Lounge and Kitchens - Large gatherings are not permitted, and the accommodation management reserves the right to decline entry or ask patrons to leave without warning. We strive to provide a clean, comfortable and safe living environment to our guests. At YMCA Hostel, we have a large communal lounge on the ground floor as reception and two small kitchens upstairs. At City Lodge, we have a large communal lounge and a commercial kitchen located at the basement. If you need to hire dishes, please see staff at receptions.


If you wish to smoke, please use the designated smoking shelter at the rear of the building. Please dispose of cigarette butts within the ashtray provided. By law, NO smoking is enforced anywhere inside the building, including accommodation rooms, common areas and stairways. Smoking is also prohibited at the front entrance to this building. There is an automatic service charge for any person found to have smoked inside the building or within a non-smoking area.

Check out

Please check out before 10am. A later check-out time may be agreed by prior arrangement.


We accept cash, Eftpos, Visa and Master Card payments.

Casual Guests: We require full payment upon check-ins.

Bond: We require $70 bond as a deposit for the key and security for the room. It is refundable after room inspection.

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During Your Stay


We have lovely cafes around City Lodge and their details are below:

- The Gustop Cafe - 21 Pitt Street, Auckland CBD, Auckland 1010

- J Love Cafe - 124 Vincent Street, Auckland CBD, Auckland 1010

- The Kosher Deli NZ - 110 Greys Avenue, Auckland CBD, Auckland 1010


Cooking facilities are available on the Basement level. Please use the extractor fans when cooking and ensure you turn off the gas hobs afterwards.

Please leave the cooking facilities clean and tidy. Wash, dry, and put all the items away.

Locking your room door

Round handle: To lock the door, press the button on the doorknob inside the room and pull the door closed. If no button is present, the door will lock automatically.

Door handle: To lock the door, turn the small switch on the door handle and pull the door closed.

Make sure you carry your room key with you at all times.

Please lock your door at all times.

Fire evacuation

If there is a fire, an alarm will sound.

Please leave your room and go down the stairwell to the front of the building. Do not use the lift.

Gather outside the building on Vincent Street and keep the driveway clear.

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In-House Services

Internet Access

A wireless internet connection is accessible for free in all rooms and public areas. Please collect a username and password from reception.


The printing facility is available at reception for $0.20 a page for black/white copies. (prices are subject to change)


Mail addressed to you can be collected from the reception.

If you have any mail to post, please drop it at reception, and we will post it. Postage must already be supplied.

To send large packages, you must go to the Post Office. See “Outside Services” in this compendium to learn more.

If you are leaving and expect mail to be delivered within a week after your departure, please tell reception so we can arrange for it to be forwarded to you or held until you return.

Car parking

Short-term car parking is available at $25 per night (price is subject to change). Please register your vehicle at reception.

Unregistered vehicles will be towed at the owner’s expense.

Vincent Street is a Tow Away zone from Monday to Saturday, 8:00 am-6:00 pm, and this is strictly enforced. However, car park buildings are within easy walking distance of City Lodge. Please ask reception for directions.

Fitness centre

The Y Auckland City gym is located 50m from City Lodge.

Please see the gym reception team for the casual visit charges and the weekly membership rates.

Gym hours are:

  • Mon-Thurs 5:30 am-9:00pm
  • Friday 5:30 am-8:00 pm
  • Sat & Sun 8:00 am-4:00 pm
  • Public Holidays 9:00 am - 1:00 pm


Short-Term Guests: Guests on our daily rate have their rooms serviced daily.

If you do not want your towels changed, please hang them on the towel rail located in your bathroom. Please ask reception if you need extra towels (or other supplied items) during your stay. Extra charges may apply.

Weekly & Long-Term Guests: Guests on our weekly rates will have their rooms serviced once a week. Clean towels and sheets will be provided at this time. Please see reception for the cleaning schedule.

Please empty your rubbish and recycling in the bins provided, located in the car park, at any given time.

Extra room cleaning: If you want to have your room cleaned more than once a week, please inform us at reception.

An extra charge of $25 will be applicable for extra cleaning. The extra cleaning includes vacuuming and general surface areas.

Do Not Disturb (DND)

Please display the DND sign on your door if you wish for privacy. This DND can be displayed for a maximum of 3 days; on the 4th day, housekeeping will enter your room for inspection.


If you require an additional pillow, one can be obtained at reception. Extra pillows are available for daily rate guests only. Not available for weekly or long term stays.

Electric fans, Heaters, Hairdryers, Alarm Clocks

These items can be loaned from the reception. Please ask at reception. Subject to availability.


We have self-service, coin-operated washing and drying machines in the laundry room located on Level B.

Washing costs are $4 per cycle. Laundry tokens can be purchased from reception.

Drying costs are $4 per cycle. Both $2 and $1 coins can be used.

Please see reception if you would need to convert your NZD into the correct denominations.

Complimentary laundry powder is available in the laundry room.

Drying racks are available at reception if you wish to air-dry your clothes.

An iron and ironing board is also available in the laundry room. (Please do not remove these items from the laundry room)

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Outside Services


The following medical centres are close to the hotel and provide professional service.


If you need to visit a dentist, the two closest to City Lodge are:

After-hours medical services

  • Auckland Hospital, Park Road (over Grafton Bridge)
  • Ascot Accident & Medical Clinic, 90 Greenlane Road, Remuera. Phone: 09-520-9555

Phone networks

New Zealand has four networks: One New Zealand, Spark, Skinny, and 2 Degrees. Free sim cards are available at the reception (subject to availability).

Grocery stores

There is a convenience store across the road and many more on Queen Street and Victoria Street.

The CBD has two supermarkets: Countdown at 17-25 Victoria Street West and New World at 125 Queen Street.

Lim Chour, an Asian supermarket, is located behind the Asian Food Hall at 184 Karangahape Road.

Post offices

If you need to send large packages, you must visit a New Zealand Post Office branch. They will advise you of the cost and send the item within New Zealand or overseas. The two closest to City Lodge are:

  • Newton Post Shop (Lamb’s Pharmacy), 173 Karangahape Road
  • Post Shop, 44 Wellesley Street

Dry cleaning

If you need to have items dry-cleaned during your stay, these are the two closest to City Lodge:

  • Looksmart Alterations, 18A High Street, Auckland CBD, Auckland 1010. Phone: 09 366 0137
  • Pierre Anselmi - The Dress Cleaner, 321 Karangahape Road, Newton, Auckland 1010


If you need any clothing alterations or repairs, there are several tailors close to City Lodge:

  • Payne Tailors, 105 Karangahape Road. Phone: 09-379-0735
  • Looksmart Alterations, 18A High Street, Auckland CBD, Auckland 1010. Phone: 09 366 0137

Auckland Central Library

Location: 44-46 Lorne Street (off Wellesley St)

Hours: Monday-Friday 09:00-20:00; Saturday-Sunday 10:00-16:00

Civic administration building

This office provides the following services: payments and receipts (parking tickets, etc), publications, reports, general enquiries, parking, and rates.

Location: Bledisloe House, Ground floor/24 Wellesley Street West, 1010

Hours: Monday-Friday 08:30-16:30

Phone: 09-301-0101

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Banks / ATMs

New Zealand has several different banks. They are easy to join and are located close to the hotel.

Most banks are open Monday to Friday, 09:00-16:00 and a few in the city are open on Saturday morning too.

All the ATMs can be used 24 hours a day.

Currency exchange

You can change money at all the banks, but sometimes they have a higher commission rate than the currency exchange stores.

The closest currency exchange stores to the hotel are:

  • Lotus Foreign Exchange,210 Queen St. Phone: 09 309 0856
  • City Forex NZ, 44 -52 Wellesley Street West. Phone: 09 970 1040

Western Union agents

Western Union offers an easy way to arrange the transfer if you need to send or receive money from overseas.

  • No1 Currency, 175 Queen Street, Auckland CBD, Auckland 1010
  • City Forex NZ, 44 -52 Wellesley Street West. Phone: 09 970 1040
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Eating Out

When it comes to dining options for any occasion and craving, the city centre has you spoilt for choice. From quick bites to fine dining and everything in between, it's all happening. Book a table and experience the best dining offering in Auckland. Click on the below link to explore what Auckland CBD has to offer!

Click here to explore the Best Restaurants in Auckland - CBD Dining

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Bars and Nightlife

Whether you're looking to catch up or wind down with friends, family or workmates, the city centre has you sorted with lively bars and a thriving nightlife scene. From intimate underground cocktail bars to open air rooftops boasting waterfront views, there's something happening for every mood and occasion.

Click here to explore Auckland Bars & Nightlife

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Check out the range of attractions Auckland has to offer! There are a huge number of places to go in Auckland city centre as well as lots of events, cafes and pop-up shops opening across the city. Browse an array of the best attractions Auckland has to offer, go see them now and check out other upcoming events and places to go in Auckland today.

Click here to explore Auckland Attractions

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Free Attractions

If you are on a budget, here are some things you can do in Auckland for free. You may need to catch a bus to reach some of these places but when you are arrive, there is no charge.

  • Auckland Art Gallery
  • Auckland Botanic Gardens
  • Eden Domain Park (for a great 360 degree view of all of Auckland)
  • One Tree Hill
  • Parnell Rose Gardens
  • Coast to Coast Walk
  • Auckland Domain Park
  • Auckland Winter Gardens
  • Westaven Promanade
  • Auckland City Heritage Walks
  • Auckland Fish Market
  • Silo Park
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These famous beaches in the Auckland area are easy to reach. They are all accessible by bus (prices are subject to change).

  • Takapuna
  • Long Bay
  • Mission Bay
  • St Heliers

You can plan your journey by visiting Auckland Transport (at.govt.nz). Alternatively, you can download AT Mobile app on your phone (available on Play Store and App Store)

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Auckland City Markets

One of the best ways to tap into the culture of any city is by visiting their local markets. The markets Auckland city centre offer don’t stop at fresh produce and general essentials, but also cover local arts and crafts, delicious food and beverages - here are the ones to add to your must-visit list.

Click here to explore the best markets in the City centre

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Transport – Around the City

Please note: Transport Fares are subject to change


Please see us at reception if you want to arrange a taxi.


If you are going to be travelling by bus in Auckland, it is recommended to purchase an AT Hop card as buses do not accept cash anymore. This is a reusable prepay smart card which will allow you to travel on trains, ferries and buses at discounted fares. At Hop Cards can be purchased from the Britomart Transportation Centre or at One Stop Convenience Store at 135 Karangahape Road.

Link bus service

Link bus services are the easiest way to get around Auckland. Just look for the red, green, amber or blue buses. There is no need for a timetable as each service operates on such a frequent basis. Simply head to the appropriate bus stop and wait for the right coloured bus.

Click here to know more about the Link bus service by Auckland Transport

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Getting Out of the City

Tour bookings

A wide range of tours and activities are available in the Auckland region and throughout New Zealand.

Please browse through the brochures at reception and G5.

If you would like to book any tours or activities or have any questions, please come and see us at reception.

Rental cars/campervans

There is a wide range of rental car companies throughout Auckland and New Zealand. However, your rental car company will depend on your budget and pick-up and drop-off locations.

A few companies will let you hire a car for one day only, but most have a three-day minimum hire and generally, the longer that you hire the car, the cheaper the daily rate.

If you are interested in hiring a car, please come and see us at reception, and we will help you find the best rental car company to suit your needs.

Airport transfer


Bus service to Auckland Airport: Sky Drive

Taxi services: Discount Taxis, Blue Bubble, Taxis Cheap Cabs

Shuttle service to Auckland Airport: Super Shuttle

Please come and see us at reception for assistance.

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Eco Information

We understand our influence on the environment and are taking steps to achieve sound environmental practices.

We are committed to reviewing and improving our daily operations in order to maintain the environment for future generations.

If you have any comments or suggestions on how we can make a difference, please email info@citylodge.co.nz

Here are some of the things we are doing to help:

Water Conservation

  • Providing sink plugs in all rooms and kitchens
  • Fixing leaks in taps and toilets
  • Using bark in the garden
  • Replacing towels for daily guests only when these are left on the floor, or on demand
  • Replacing towels and linen for long-term guests once a week

Waste Management

  • Providing glasses and cups in guest rooms instead of plastic or cardboard cups
  • Informing guests about the recycling bins in the kitchen and back parking lot
  • Separating recyclables from rubbish bins (if wrongly disposed of)
  • Installing a soap dispenser in all rooms to eliminate soap/shampoo packages
  • Providing sugar sachets in biodegradable packages in guest rooms
  • Providing coffee, tea, and creamer in the thinnest packaging possible
  • Sending comment cards to all guests through their email addresses
  • Placing half-used toilet rolls from guest rooms in staff washrooms instead of disposing of them
  • Providing a permanent welcome information card in the rooms
  • Using biodegradable dishwashing soap
  • Reusing paper by printing on both sides or using it as scrap paper
  • Purchasing 100% recycled paper
  • Donating Lost & Found items to the City Mission & Salvation Army if they are not collected within three months
  • Supplying detergent in a communal box in the laundry room to reduce waste from individual packaging
  • The worm farm at City Lodge converts kitchen waste to nutritious compost for the plants.
  • Using ink printer cartridges and toners that can be recycled by Croxley recycling centre.
  • Placing cleaning chemicals in refillable wall dispensers to reduce waste

Energy Efficiency

  • Replacing light bulbs with energy-saving bulbs as needed
  • Requesting guests to turn off the lights and appliances when leaving their rooms
  • Turning off lights when leaving the Manager’s room
  • Having the heating system on a timer between 05:00-1000 and 17:00-24:00
  • Insulating all hot water cylinders and pipes


  • Encouraging guests to contribute to the environment by providing free parking for hybrid vehicles
  • City Lodge has installed two bird feeders and a bird bath in an attempt to bring bird life back to the city.


  • Providing guests with information on different volunteer projects
  • Encouraging guests to participate in rubbish pickups with staff
  • Staff members participate in a conservation or community project every other month
eco info
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Television Directory (City Lodge ONLY)

All City Lodge TVs are connected to Freeview New Zealand. Click on the following link to view all the channel that Freeview offers: Freeview NZ - Great TV for All Kiwis! - Freeview

Sky TV is also available in the common area.

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