It’s fun to work at The Y!
Become a Duty Manager at the YMCA Hostel and City Lodge in Auckland Central. We have a mixed clientele of overseas and NZ visitors and are a small, very connected team that work well together, provide excellent customer service and love to celebrate our successes. This role is full time, based on a seven-day roster which includes days, evening and weekend shifts.
What will you be doing?
- Managing Customer Service & Reception
- Handling & managing customer complaints/difficult conversations
- Achieving weekly/monthly sales/service targets
- Completing administration tasks such as banking, entering AP’s daily,
- Communication with residents,
- Ordering stock and stationery
- Dealing with emergency situations
What experience/skills do you need?
- Hospitality/Hotel/Hostel/Tourism front line customer service experience
- Proven administration skills & computer literacy- experience with Guest booking systems would be advantageous
- Cash handling and banking experience would be beneficial
What The Y offers:
- Free gym membership and discounts on The Y services e.g. childcare, holiday programmes, sports leagues, etc.
- Apprenticeship Boost Scheme (Outdoors, Swim School, Lifeguards, Fitness, OSCAR, Youth)
- Professional development, career advancement and safeguarding training
- Working in a community-focused environment
About The Y:
As a not-for profit, everything we do each day has a positive impact, and we have fun doing it! We believe in the power of inspired and connected communities, where people feel safe and are motivated to reach their full potential. Our values of Caring, Respect, Honesty and Responsibility are at the core of our culture and the valued connections and friendships you’ll build here are lifelong. The Y employees and careers represent many lifestyles and reflect the diversity of the communities we serve, with jobs and hours to suit everyone’s stage of life from 14-70+. Our varied services and activities offer a wide range of career pathways where your development will be supported to help you reach your career goals. Our STAR Awards, Outward Bound scholarship opportunities, and long service recognition reward your contribution. We have benefits to suit your lifestyle, with access to free counselling, free annual flu vaccinations, free gym membership for all employees, and discounts for our services such as early learning centres, before and after school care, camps, swim school and sports leagues.