It’s fun to work at The Y!

We are looking for vibrant Customer Care Specialist to join our team Cameron Pools and Leisure Centre in Mount Roskill.

This is a great part time role, with shifts on Tuesdays 5.15am-1pm and Sundays 12.30pm-6.15pm.

What will you be doing?

  • Handle all reception services and customer queries whilst creating a welcoming and friendly environment
  • Confidently drive retail sales for the centre, utilising customer information to support up-sell options
  • Deliver excellence in customer service at all times to maximise customer satisfaction and retention
  • Maximise cross-selling opportunities with all programmes offered at the Centre
  • Ensure all administration tasks and data entry are performed in a timely and accurate manner including

What experience/skills do you need?

  • Minimum six (6) months Customer Service experience
  • Minimum six (6) months Sales experience, proven sales experience, with ability to up-sell and cross sell products and services
  • Computer Savvy and competent in Microsoft Office products
  • Ability to work independently or work well in a team across all cultures and ages with YMCA
  • Excellent communication skills, both spoken and written
  • Has an empathetic approach, respects confidentiality and the privacy of others

What The Y offers:

  • Free gym membership and discounts on The Y services e.g. childcare, holiday programmes, sports leagues, etc.
  • Apprenticeship Boost Scheme (Outdoors, Swim School, Lifeguards, Fitness, OSCAR, Youth)
  • Professional development, career advancement and safeguarding training
  • Working in a community-focused environment

About The Y:

As a not-for profit, everything we do each day has a positive impact, and we have fun doing it! We believe in the power of inspired and connected communities, where people feel safe and are motivated to reach their full potential. Our values of Caring, Respect, Honesty and Responsibility are at the core of our culture and the valued connections and friendships you’ll build here are lifelong. The Y employees and careers represent many lifestyles and reflect the diversity of the communities we serve, with jobs and hours to suit everyone’s stage of life from 14-70+. Our varied services and activities offer a wide range of career pathways where your development will be supported to help you reach your career goals. Our STAR Awards, Outward Bound scholarship opportunities, and long service recognition reward your contribution. We have benefits to suit your lifestyle, with access to free counselling, free annual flu vaccinations, free gym membership for all employees, and discounts for our services such as early learning centres, before and after school care, camps, swim school and sports leagues.