Why You’ll Love This Role:
The Y Auckland City are in the midst of an exciting transformation! Step into a vibrant and dynamic environment, and be part of the beginning of something great! As a Senior Customer Care Specialist, you’ll support the Operations Manager in leading the reception team, ensuring top-notch customer service and smooth operations. This is a full-time role, Monday to Friday from 5:15am to 1:00pm.
What You’ll Do:
- Leading the Reception Team: Assist the Operations Manager in overseeing the reception team, ensuring their tasks are completed accurately and on time.
- Provide Outstanding Customer Service: With a bubbly, can-do attitude, you will provide outstanding customer service, addressing customer needs promptly and effectively.
- Recruitment and Onboarding: Assist the Operations Manager in interviewing and onboarding new team members, ensuring they have a seamless and positive start within the organization.
- Achieving Membership and Program Targets: Collaborating with line managers to set and achieve goals that drive membership growth and program success.
- Handling Administrative Duties: Include tasks like till reconciliation, data entry, customer enrolments, and bookings, showcasing the role’s organizational and multitasking skills.
What You Bring:
- Minimum two (2) years of customer service and/or sales experience.
- Sales Experience: Confidence in upselling and hitting sales targets.
- A Love for Health and Fitness: This is advantageous but not necessary.
- Experience in Social Media and Content Creation: This is advantageous but not necessary.
- Technical Proficiency: Competence in using Microsoft Office and other relevant software.
- Adaptability: Being flexible and able to handle various tasks and challenges that arise in a dynamic work environment.
- Analytical Skills: Monitoring and analysing performance metrics to support decision-making and reporting.
- Organizational Skills: Managing multiple tasks, such as data entry, bookings, and till reconciliation, with accuracy and efficiency.
What The Y offers:
- Free gym membership and discounts on The Y services e.g. childcare, holiday programmes, sports leagues, etc.
- Professional development, career advancement and safeguarding training
- Working in a community-focused environment
About The Y:
As a not-for profit, everything we do each day has a positive impact, and we have fun doing it! We believe in the power of inspired and connected communities, where people feel safe and are motivated to reach their full potential. Our values of Caring, Respect, Honesty and Responsibility are at the core of our culture and the valued connections and friendships you’ll build here are lifelong. The Y employees and careers represent many lifestyles and reflect the diversity of the communities we serve, with jobs and hours to suit everyone’s stage of life from 14-70+. Our varied services and activities offer a wide range of career pathways where your development will be supported to help you reach your career goals. Our STAR Awards, Outward Bound scholarship opportunities, and long service recognition reward your contribution. We have benefits to suit your lifestyle, with access to free counselling, free annual flu vaccinations, free gym membership for all employees, and discounts for our services such as early learning centres, before and after school care, camps, swim school and sports leagues.