It’s fun to work at The Y!
YMCA Outdoors provides high quality educational and fun outdoor programs for schools and community groups, providing a wide range of activities such as archery, climbing, kayaking, bush cooking, mountain biking, coasteering, orienteering and others.
We are looking for a Bookings and Administration Assistant to join our team on a fixed term basis until May, based at Camp Adair in Hunua, Auckland. This is a part time role - 24 hours per week, working Monday, Tuesday & Thursday, 8:30am - 5:00pm.
The Bookings and Admin Assistant role is to maximise opportunities for customers booking in for camps through excellent customer service and simple effective processes, and to assist in the day to day administration operation of the camps.
What will you be doing?
- Assist in managing customer visits to YMCA Outdoors facilities
- Assist in administering and managing all YMCA Outdoors and holiday programme bookings
- Assist the Outdoors Administration Manager with data entry, pety cash, Accounts Receivable, Accounts Payable and other financial administration
- Assist the Outdoors Administration Manager with all internal and external reporting requirements
- Assist with ensuring service information and promotional material for all YMCA Outdoors activities and services are accurate, meet YMCA Brand Guidelines and maximise buying opportunities by customers.
- Actively promote and market all programmes and services offered by YMCA North to maximise buyer opportunity
- Assist in delivering excellence in customer service at all and respond to all queries within eight working hours
- Ensure complaints are minimised and handled politely and professionally
- Assist in liaising with customers regarding activity programme design working with the relevant programme team for bespoke options
- Assist in actively obtaining customer feedback
What experience/skills do you need?
- Competent level of computer literacy, including intermediate to advanced working knowledge of Microsoft based programmes
- Knowledge of outdoor activity programming outcomes helpful
- Having sales capability to convert enquiries into bookings
- Cash handling and reconciliation experience
- General accounts/office skills and experience
- Customer Service experience – min 6 months
What The Y offers:
- Free gym membership and discounts on The Y services e.g. childcare, holiday programmes, sports leagues, etc.
- Apprenticeship Boost Scheme (Outdoors, Swim School, Lifeguards, Fitness, OSCAR, Youth)
- Professional development, career advancement and safeguarding training
- Working in a community-focused environment
About The Y:
As a not-for profit, everything we do each day has a positive impact, and we have fun doing it! We believe in the power of inspired and connected communities, where people feel safe and are motivated to reach their full potential. Our values of Caring, Respect, Honesty and Responsibility are at the core of our culture and the valued connections and friendships you’ll build here are lifelong. The Y employees and careers represent many lifestyles and reflect the diversity of the communities we serve, with jobs and hours to suit everyone’s stage of life from 14-70+. Our varied services and activities offer a wide range of career pathways where your development will be supported to help you reach your career goals. Our STAR Awards, Outward Bound scholarship opportunities, and long service recognition reward your contribution. We have benefits to suit your lifestyle, with access to free counselling, free annual flu vaccinations, free gym membership for all employees, and discounts for our services such as early learning centres, before and after school care, camps, swim school and sports leagues.
To Apply:
If this sounds like you, please apply online by sending your CV and cover letter to Gabby Postill: Gabby.Postill@ymcanorth.org.nz or clicking “Apply now”.
All applicants must:
- Currently hold the right to work in New Zealand and currently be in New Zealand.
- Return a satisfactory Police Vet before commencement of employment.
The Y North is committed to the safeguarding of children and young people in our care, and it is our expectation that all staff will operate in a way that reflects this intent. Staff will be required to attend Safeguarding workshops, trainings and online modules to comply with The Y North Safeguarding Children and Young People Policy